Warranty
Service & Warranty Policy
Complimentary Service Period
For the first 6 months, our service is completely free — just sit back and relax. Any product or installation-related issues during this period will be handled by our expert team at no additional cost.
After the initial 6 months, service visits will be charged at ₹500 per visit.
Product Warranty Coverage
| Product | Warranty Duration | Components Covered | Coverage Details |
|---|---|---|---|
| Curtain Tracks | 5 Years | Tracks, Rods & Components, Stitching | Covers manufacturing defects, hardware malfunctions, installation-related issues, faulty stitching, and workmanship defects in rods, brackets, and other supporting parts. |
| Motorisation | 5 Years | Motors for Curtains & Blinds | Full replacement warranty for motor failure or automation defects under normal usage. |
| Blinds (Motorised) | 5 Years | Motor, Automation, Control Systems | Covers defects in motors, automation units, and control systems under normal use. |
| Blinds (Manual) | 5 Years | Components & Mechanical Operation | Covers manufacturing defects and operational issues in manual blinds. |
Note: Warranty applies to residential usage only and covers defects in parts, components, and functionality under normal conditions.
Exclusions
The warranty does not cover:
Fabrics and remote controllers.
Damage caused by misuse, improper handling, or accidents.
Natural wear and tear or discolouration from sunlight or humidity.
Damage due to moisture, pests, structural alterations, or electrical surges.
Commercial or industrial use unless covered under a separate agreement.
Warranty Claim Process
Contact Us:
Call or WhatsApp +91 6001415462 or email jesminhomedecore@gmail.com with your Job ID, issue details, and relevant pictures or videos.Assessment:
Our team will review your request and schedule a visit within 3–5 working days.Resolution:
Covered issues are serviced free of cost within the warranty or complimentary period.
After 6 months or for non-warranty cases, a ₹500 service fee applies.
